Fast Facts
Join Khan Academy as a Revenue Operations Senior Analyst, where you will oversee the sales to payment process, ensuring accuracy in accounts receivable and customer billing. This role offers a chance to contribute to a mission-driven organization committed to improving global education.
Responsibilities: You will manage sales to payment processes, coordinate billing with the External Relations Team, oversee cash data collection, resolve payment discrepancies, and support month-end close activities for revenue and accounts receivable.
Skills: Required skills include expertise in nonprofit revenue management, proficiency in Excel, experience with CRM and financial systems like Salesforce, and strong communication abilities.
Qualifications: Candidates should have a four-year degree and over five years of relevant nonprofit operational and revenue experience, as well as demonstrated cross-cultural competency.
Location: This position is based in Mountain View, CA, with remote work options for candidates in the continental US, Hawaii, and Canada.
Compensation: $77600 - $87300 / Annually
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.
OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
THE ROLE
Khan Academy is looking for a motivated and detail-oriented Revenue Operations Specialist to join our Finance Team with big aspirations to deliver exceptional service to our organization and stakeholders. The Revenue Operations Specialist will be responsible for overseeing the sales to payment process for our customers and ensuring the accuracy of incoming payments and accounts receivable from our district customers and donors.
WHAT YOU'LL DO
- Oversee the sales to payment process for our district and partnership customers
- Coordinate with the External Relations Team to create and modify invoices when necessary, ensuring effective and standardized billing for customers
- Manage and improve effective collection processes with customers by communicating directly with customers regarding any aspect of the billing process
- Collect the incoming cash data from various sources including the bank accounts, several payment processors and donation portals and record the data into our Accounting system
- Oversee data alignment process with CRM system (Salesforce) and Accounting System (Intacct) and work closely with External Relations to resolve any discrepancies
- Resolve issues or inquiries from External Relations Team regarding the billing and payment questions
- Monitor and resolve any issues from our payment processors
- Responsible for month-end close activities for incoming cash and accounts receivable by ensuring they are aligned with the bank statements and CRM system
- Collaborate with other team members to create and update process documentation
- Assist with financial report preparation regarding incoming cash and receivables.
- Provide the revenue related financial audit reports in the PBC list
- As part of a small team, provide backup and support to team members as necessary.
- Contribute to other projects as needed.
WHAT YOU BRING
- More than 5 years of experience in managing the nonprofit revenue data.
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization
- A four year degree with more than five years of non-profit operational and revenue experience
- Working knowledge of Excel functions and an ability to process large data sets in Excel
- More than three years of working experience in CRM and/or financials systems, such as Salesforce and data entry
- More than three years of working experience in overseeing the activities of multiple payment processors
- A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
- Strong interpersonal and communication skills (both verbal and written)
- High level of ethics, integrity, transparency, and trustworthiness
- Strong capability to work remotely and commute to our Mountain View office once a week
- Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
YOU’LL BE SUCCESSFUL IF...
- You double and triple-check your work because you know that accurate data is crucial for the Finance Team to operate successfully.
- You are a self-starter. You work just as hard and meticulously by yourself as you do when someone is looking. You can “plan the work” and “work the plan.”
- You can manage tasks simultaneously because you keep things in order. You're timely and you leave breadcrumbs so others could figure out how you got the job done.
- You are a team player and willing to help other teammates.
PERKS AND BENEFITS
We may be a non-profit, but we reward our talented team extremely well! We offer:
- Competitive salaries
- Ample paid time off as needed – Your well-being is a priority
- 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
- Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
- Generous parental leave
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Opportunities to connect through affinity, ally, and social groups
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life
At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.
The compensation band for this role is $77,600 - $87,300 USD annually for candidates based in the United States. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Additional incentives are provided as part of the complete total rewards package, in addition to comprehensive medical and other benefits.
MORE ABOUT US
OUR COMPANY VALUES
Live & breathe learners
We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.
Take a stand
As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.
Embrace diverse perspectives
We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.
Work responsibly and sustainably
We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.
Bring out the joy
We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.
Cultivate learning mindset
We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.
Deliver wow
We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.
As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org
